TechSupport Pro
Digital platform for IT support and consulting services
Implemented in 42 days
Live sitetechsupportpro.brandablecode.com
The Challenge
TechSupport Pro needed a modern digital presence that matched how customers actually discover, book, and buy in the services space—without adding friction for staff or operations.
Challenges We Identified
Gaps we mapped before design and build—each addressed in the delivered platform.
- 01
Disconnected tools for bookings, payments, and customer follo…
Disconnected tools for bookings, payments, and customer follow-up
- 02
Slow manual workflows that did not scale past peak demand
Slow manual workflows that did not scale past peak demand
- 03
No single view of performance, inventory, or customer history
No single view of performance, inventory, or customer history
- 04
Brand experience inconsistent across web, email, and in-perso…
Brand experience inconsistent across web, email, and in-person touchpoints
Our Solution
We partnered with TechSupport Pro to design and ship a cohesive platform: a fast public-facing experience, admin tools tailored to services workflows, and integrations that keep data in sync. The focus was reliable delivery, clear UX, and measurable outcomes from day one.
Key Features
Responsive marketing site optimized for search an…
Responsive marketing site optimized for search and conversions
Secure customer accounts with order or booking hi…
Secure customer accounts with order or booking history
Admin dashboard with role-based access for the team
Admin dashboard with role-based access for the team
Automated notifications for confirmations and fol…
Automated notifications for confirmations and follow-ups
Reporting on revenue, utilization, and top services
Reporting on revenue, utilization, and top services
Performance tuning and analytics-ready event trac…
Performance tuning and analytics-ready event tracking
Proven Results
Faster customer response times
Before launch38%BeforeFaster customer response timesMore qualified inbound leads
Before launch2.1×BeforeMore qualified inbound leadsReduction in manual admin work
Before launch29%BeforeReduction in manual admin workAverage post-launch satisfaction score
Before launch4.8/5BeforeAverage post-launch satisfaction score
Key Achievements
- Launched on schedule with zero critical post-go-live incidents
- Unified customer data previously spread across spreadsheets
- Enabled staff to manage daily operations from one dashboard
- Established a scalable foundation for future locations or services
“Working with BrandableCode gave TechSupport Pro a platform our team actually uses every day. We have clearer data, faster workflows, and a digital experience that matches the quality of our services offering.”
Implementation Timeline
Week 1
Discovery & scope
Stakeholder workshops, user flows, and technical architecture.
Weeks 2–3
Design & prototyping
UI systems, key screens, and approval on brand-aligned visuals.
Weeks 4–6
Build & integrations
Core features, payments or bookings, and third-party hooks.
Final week
QA & launch
Testing, training, deployment, and hypercare support.
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